.EPS, .AI, .CDR (in vector format with fonts converted to outlines or curves)

Any PC-compatible image file, including .PDF, .JPG and .PNG.

Don't worry. Share your thoughts with us, and send us what you have - even if it’s just a sketch on a bar napkin. Our professional art team (possibly the largest in the industry!) will work with what you have to create exactly what you need for FREE.

Don’t have any art at all? Just tell your Customer Care Rep what you’d like, and we will create it for you FREE. If you do not have artwork and would like us to typeset your info, we can do that as well. This is a tremendous value!

During the customization and checkout process online, you will have the opportunity to upload your artwork. Alternatively, you can email it to info@garmentdecor.com or your Customer Care Rep. You can also attach it to your order confirmation email, and send it back. When emailing your artwork, please provide your order number in the message, preferably on the subject line.

If sending vector/print-ready artwork (.ai, .cdr, .eps) with embedded fonts, please be sure that all fonts are converted to curves or outlines to avoid any font substitutions. If sending raster artwork (.jpg, .png, .bmp, .tif, or a Photoshop generated .eps file) with embedded fonts, please specify the font used, so we can recreate text accurately. If you would like us to try to match the embedded font, please specify in the comments.

Unique Fonts: If you are submitting only text, you will be offered a choice of several popular fonts. We also have many fonts installed in our system that we are able to use upon request. If a specific font is requested that we do not have on file, we may ask that you have a copy of the font sent to our art department.

Most of our products require vector artwork for best results. Word processors, spreadsheet, or presentation applications - although suitable for creating files for office or Internet use - are not recommended for creating digital art for print. Microsoft Office apps are usually not a good source of art as well; however, in some cases, such files may be converted to enable use.

• What about raster graphics?
Raster Images are produced by digital image capture devices, such as digital scanners or cameras, or by pixel editing programs (e.g., Adobe Photoshop). Raster images are composed of a matrix (grid) or bitmap of digital picture elements (pixels). Pixels are squares or rectangles described as black, white, Gray, or color. Raster images are typically saved as TIFF format, but can be saved as EPS as well. Whereas conversion from vector to raster is easily accomplished, raster conversion to vector is much more difficult (and is often impossible, especially when converting fonts). Raster images are easily shared across various platforms, but can be more difficult than vector graphics to modify. Raster graphics are also impacted by scaling.

• What else should I know about vector graphics?
Vector Graphics are typically generated using drawing or illustration programs (e.g., Adobe Illustrator or Corel Draw), and are composed of mathematically-defined geometric shapes, such as lines, objects, and fills. Since vectors entail both magnitude and direction, vector elements are comprised of line segments whose length represents magnitude and whose orientation in space represents direction.

Vector graphics are easily modified within some applications, and are usually not affected by scaling (enlarging or reducing their size). Because vector elements are mathematically-defined, scaling simply requires modification of their mathematical locations. However, vector files do not support photographic imagery well and can often be problematic for cross-platform exchange. Vector graphics are typically saved in EPS format.

Your Customer Care Rep will email or fax a free virtual proof (a digital preview of your artwork on the product) to ensure your complete satisfaction before we begin production. If you need to make changes, we will work with you to get your artwork exactly the way you want it, and that’s the goal of the virtual proof.

Product customization, or production, will only begin when you are completely satisfied with your virtual proof, so you know your promotional products will convey your branding message professionally and accurately!

Yes. In some cases, there is an additional charge for this service in order to buy the correct ink if an exact match is required. There are a few products in which this is not possible due to the limitations of the imprinting process.

Your Customer Care Representative will help you with this. Just let us know which colors we should be working towards in the additional comments section in the order process, or just let your representative know (you will get an email from them shortly after you place your order).

Yes. We keep your artwork on file to make future orders simple and easy. Each piece of artwork is saved for up to two years. 

Get opinions from people in your target market instead of merely relying on your own intuition and taste.

• If the logo uses words or letters, are they recognizable? You shouldn't have to explain or decipher the logo for people.
• Is the design consistent with the personality and tone you wish to convey?

Yes, we do (exceptions apply). We will price-match any domestic online order with the exact same product, production time and shipping time, and give a discount of 10% of the price difference. Quoted price match prices are valid for 15 days. Price match offers are not combinable with coupons or other special offers.

Our Price Match Guarantee does not apply to:

• Offers from websites that cannot be verified as genuine online retailers or distributors.
• International production orders.
• Pricing only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership programs and government exchange store offers.
• Competitor offers including service prices, liquidation offers, and special daily or hourly sales.
• Bundle offers.

You can cancel your order if the order hasn't been APPROVED (meaning virtual proof has been confirmed and credit card has been charged).

Once the order is APPROVED, Cancelations will be charged a $30 service fee which may include, but are not limited to, art charges, paper or product proofs, setup charges, restocking fees (15% of item price), or shipping charges. These fees will be billed at GarmentDecor.com's discretion.

We know that changes may occur, and will work with you to come to a resolution which is in the best interest of both parties. The best way to avoid cancelation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.

If the order ships, it would be treated like a return or exchange. Click here for questions and answers on returns & exchanges.

Some of the items we offer have “setup” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

If you place an exact reorder (same art and item) within 2 years, you may not have to pay a setup charge again, but it depends on the item you are purchasing. If you are required to pay a “repeat setup” charge then it will be less than the original setup charge. Your Customer Care Rep would be happy to advise you if there would be a repeat setup charge.

Yes. Each product has a different set-up cost, even if the design or imprint is the same. They would each have to be printed in separate machines and at different times. 

Yes! You will always see a virtual proof of your item. That’s because you must approve the art, location and overall appearance of your product before we produce it.

In compliance with a new law, Garment Decor will collect state and local sales tax on all orders where applicable as of January 2019. Purchases will be subject to state, county, and/or city tax unless within a jurisdiction or for an organization that is tax exempt.

If you are ordering on behalf of an organization that is exempt from sales tax (state or local), please provide us with your tax exemption letter, form or resale certificate.

*Please note 'income tax exempt' and 'sales tax exempt' are not the same.

If a reversal of tax is necessary, please request this in a timely manner. We are only able to remove tax from an order within the same month of the order being placed.

Most of the time, the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items. We can sometimes work a little magic behind the scenes, so it’s worth a try. If you need to order more than the quantities shown, please call 855-942-7636 as additional discounts may be available.

We use a specialized method of foam packaging to ship our products. In the event that damage is incurred, please advise your Customer Care Rep. We will either replace or credit the damaged pieces. Learn more about returns & exchanges.

The easiest and fastest way to get an instant quote is through any product page using the appropriate button under the price table. You may also email info@garmentdecor.com, and an associate will contact you the same day if you contact us early enough in the day. Otherwise, we will get back to you by tomorrow. In most cases, we respond within an hour.

Sure, please call our toll-free number: 855-942-7636 Monday – Friday from 6:00 am – 6:00 pm (Pacific Time) and an associate will gladly help you. Please have your product information and credit card information ready.

Yes, you may email your order by messaging your Customer Car Rep. To be assigned a Customer Care Rep, you need to create an account online or by phone. You should attach your artwork to the email if applicable.

This depends on the product that you want, quantity and customization services. Most products have rush options available, and this information can be found on each product’s product page. We can also work some behind-the-scenes magic in situations that warrant special attention, but you need to contact your Customer Care Rep to discuss options and fees. More questions and answers on rush service.

The shopping cart will give you the total cost, including the shipping and setup charges. You will see this number several times throughout the checkout process, including in your order confirmation.

Screen printing is arguably the most versatile of all printing processes. It can be used to print on a wide variety of materials, including paper, paperboard, plastics, glass, metals, and fabrics. Products often screen printed include: posters, labels, decals, signage, electronic circuit boards, and textiles. The advantage of screen printing over other print processes is that the printing press can print on products of any shape, thickness and size.

A significant characteristic of screen printing is that a greater thickness of the ink can be applied to the substrate than is possible with other printing techniques. This allows for some very interesting effects that are not possible using other printing methods. Due to the simplicity of the application process, a wider range of inks and dyes are available for use in screen printing than for use in any other printing process.

Printing processes such as offset lithography use printing plates to transfer an image to paper or other substrates. The plates may be made of metal, plastic, rubber, paper, or other materials. The image is put on the printing plates using photomechanical, photochemical, or laser engraving processes. The image may be positive or negative.

Heat stamping, or hot stamping, is a process in which an engraved image mold or hot stamping die is heated then forced down against a product with a colored marking foil sandwiched in between. The area where the die cast mold meets the product is where the ink from the foil is left behind. Heat stamping can be used to mark a multitude of different materials, mostly plastic and wood. The most attractive aspect of heat stamping is that it is a dry process, so there is no need to worry about mixing inks.

Laser engraving is the practice of using lasers to engrave, etch, or mark an object. The technique can be very complex, and a computer system is used to drive the movements of the laser head. Despite the complexity, very precise and clean engravings can be achieved at a high rate.

Embossing is a highly decorative technique. It raises surfaces to transform ordinary, flat, and lifeless material into uniquely contoured, 3-dimensional patterns. Most often used on letterhead, business cards, certificates, and logos, embossing enhances any design and gives your product a look of sophistication and style.

Debossing pushes the surfaces of materials inward via a heat-pressing process. Often used for logos and titles, debossing enhances the appearance of your products by adding depth.

The transit time is dependent upon the distance between the factory and the shipping destination. Shipments often take about 1-5 business days. 99.9% of all the orders that we process are shipped on time.

Production time are listed for every item on the site. This is the number of business days it takes to customize your item after you’ve approved the artwork for production. The number of days for delivery depends on the shipping method you choose. As part of the online ordering process, we show you the shipping charges for ground (usually 2-5 days transit time), 3-day, 2-day and next-day shipment. If you need an item faster than the production time shown or if you have any questions contact us directly at 855-942-7636. We love a challenge, and would be happy to help!

Yes we offer a 24-hour rush as well as a 3-day rush service. Rush service is available on most products, a red rush icon is provided, as an indication that the product is available for rush service production. Click here for more questions and answers on rush service.
 

We do not ship outside of the USA.

We ship from various manufacturing facilities throughout the United States, including our main office in Southern California.

You will receive an email notifying you that your order was picked up by the shipping company, and we will include a tracking number in that message.

The production and shipping calendar (found beneath the product information) will provide you with an estimated delivery date.

Rush options may be available and can be chosen at the time of check-out. Click here for more questions and answers on rush service.

All orders are shipped via insured standard delivery (unless otherwise specified) using the carrier of our choice. We make every effort possible to ship your order by the most economical method available to meet your due date. Rest assured that we do not add inflated handling fees like some of our competitors. Orders of excessive size or weight may be shipped via common carrier (freight line), but you will be notified if this is necessary.

Yes. Just let your Customer Care Rep know (you will get an email from them shortly after you place your order), and they will be happy to assist you. Freight fees will be charged accordingly.

Once your order is shipped, we will email you the tracking information.

In certain instances you may receive an overage or a shortage on your order.
Due to manufacturing quality and production standards there will be over runs and occasionally under runs. We will do everything possible to reduce this occurrence. The industry standard on most products is ± 10%. For instance, if you order 1,000 mugs you could potentially receive between 900 and 1,100 mugs. Exceptions to the above are paper and plastic bags, which may vary ± 25%.
We will bill credit card only for the actual quantity shipped. If you have any questions please contact us at either
1-855-942-7636 or email us.

We accept all major United States credit cards, including Visa, Mastercard, American Express and Discover.

We authorize the funds available on your card (also known as a “booking”) once your order is ready to go into production, but we do not collect the funds until your order ships.

As is common with most businesses that accept credit cards, we can only process a refund to the same payment method and card number used to make the original purchase. This is a policy of the credit card networks (Visa, MasterCard, American Express, and Discover) and applies to all credit and debit card transactions.

We can only use a different payment method if the refund attempt fails (that is, only if the refund is declined by the receiving bank). Therefore, if the original warranty purchase was a credit card, we must attempt to refund that original card first.

If your credit card company or bank gave you a different card number, the credit card network will automatically apply the refund to your new account. Credit card networks, such as Visa, keep track of changes in card numbers automatically, as long as the account itself was not closed.

If you have closed your account with that credit card company or bank entirely, the refund will be applied to any amount you might still owe on that account, and the bank is obligated to send you a check for any credit balance you might have after our refund.

Any problems with refunds that have been successfully processed to a credit card must be addressed with the bank that issued that card. We can provide a transaction reference number if needed to help that bank locate the refund.

Card Verification Codes - CVV2, CVC2, CVD and CID

Card Verification Data (CVD) codes are the three or four-digit codes on the back of the payment card that are used to further authenticate the consumer during a card-not-present transaction. The following are the response messages sent back to you during the authorization process, and can help determine your next action—approval, exception or decline.

Code	Visa CVV2	MasterCard CVC2	Discover CVD	American Express CID
M	Match	Match	Match	Not applicable
N	No match	No match	No match	No match
P	Not processed	Not processed	Not processed	Not applicable
S	Should have been present	Should have been present	Should have been present	Not applicable
U	Issuer unable to process	Issuer unable to process	Issuer unable to process	Issuer unable to process
Y	Not applicable	Not applicable	Not applicable	Match

AVS Response Codes

Address Verification Service (AVS) is a service provided by the payment brands that determines the match or partial match of the consumer's address information. The responses are returned to you during the authorization process via your transaction processing software/hardware, and can help determine your next action—approval, exception or decline.

Code	Visa	MasterCard	Discover	American Express
Y	Address & 5-digit or 9-digit ZIP match	Address & 5-digit ZIP match	Address only matches	Address & ZIP match
A	Address matches, ZIP does not	Address matches, ZIP does not	Address & 5-digit ZIP match	Address only matches
S	AVS not supported	AVS not supported	AVS not supported	AVS not supported
R	System unavailable, retry	System unavailable, retry	Not applicable	System unavailable, retry
U	Information not available	Information not available	System unavailable, retry	Information not available
Z	Either 5-digit or 9-digit ZIP match, address does not	5-digit ZIP matches, address does not	5-digit ZIP matches, address does not	ZIP code only matches
N	Neither ZIP nor address match	Neither ZIP nor address match	Neither ZIP nor address match	Neither ZIP nor address match
W	Not applicable	For U.S., 9-digit ZIP matches, address does not. For non-U.S., ZIP matches, address does not	Information not available	Not applicable
X	Not applicable	For U.S., all digits match. For non-U.S., ZIP and address match.	Address & 9-digit ZIP match	Not applicable
B	Address matches, ZIP not verified	Not applicable	Not applicable	Not applicable
T	Not applicable	Not applicable	9-digit ZIP matches, address does not	Not applicable
P	ZIP matches, address not verified	Not applicable	Not applicable	Not applicable
C	Address and ZIP not verified	Not applicable	Not applicable	Not applicable
D	Address & ZIP match (International only)	Not applicable	Not applicable	Not applicable
G	Address not verified for International transaction (International only)	Not applicable	Not applicable	Not applicable
I	Address not verified (International only)	Not applicable	Not applicable	Not applicable
M	Address & ZIP match (International only)	Not applicable	Not applicable	Not applicable
F	Address & ZIP match (UK only)	Not applicable	Not applicable	Not applicable

Here is our W9, click on the link to view or download.
W-9 Form

Our site is secured by ScanAlert, Trusted Ecommerce and RackSpace. Your personal & payment information is secured by Authorize.net & Verisign. All purchases on our site are completed through a secure connection (SSL).

Furthermore, we do not store credit card information on our end for any reason. This protects both you and us from identity thieves.

We take your business seriously, and we’ll use every precaution necessary to ensure that your shopping experience is safe. We use the best technology available, Secure Socket Layer encryption, to keep your private information and credit card details as secure as possible. We do not sell any of your information to any third parties, and we don’t even store credit card numbers.

Your personal & payment information is secured by Authorize.net & Verisign.

At GarmentDecor.com, we value your business and your trust. Therefore, we will not sell, rent, nor give away customer email addresses and information to other businesses. The reason we request your email address is so that we can send you information regarding your order, such as order confirmation, order processing, and tracking number. 

Yes. Once you place your order, you must approve a digital preview (virtual proof) of your product prior to production.

A pre-production sample is a real-world sample of the item you are ordering with any requested customization. Pre-production samples are available for most products.

Fees do apply for an actual product sample. Pre-production sample fees added are product cost, setup cost and shipping. Please contact your Customer Care Rep to discuss fees, transit times and more.

For RUSH sample requests, we can expedite the order by using your UPS or FedEx account number (or charge your credit card) for much faster shipping services.

Whenever a customer asks us this question, we always like to refer to the GarmentDecor.com Four R\'s:

• REPUTATION: Choose a promotional product that reflects your company's image.

• REAL ESTATE: Whether you want to capture their minds, hearts or bellies, choose your promotional product with the 'target' audience in mind. For example, if you are an auto repair shop, you should choose a promotional item that will keep your company's name close to their car or car keys. A key chain, a tool kit, a magnet or a bumper sticker customized with your company's message will get your customers to understand you are helpful and only a phone call away.

• REMEMBRANCE: Choose a promotional product that will be practical and useful for your recipient beyond the show. A bag, a t-shirt, a promotional pen, a first aid kit or a mug are great examples of promotional items that will be used time and time again - and your company logo and/or info will be right there every time.

• RELEVANCE: Pick a promotional product that conveys your message and relates to the product or promotion that you are promoting. For example, if you are hosting your annual sales conference at a remote resort location, equip your sales team with the beach accessories that will encourage them to get outside and enjoy themselves, while reminding them who sent them there in the first place!

Yes! We have a complete customer support team of merchandisers, graphic artists and account executives prepared to coordinate your next promotional product giveaway.

• Call us between 6:30 AM and 5:00 PM Pacific Time: 855-942-7636
• Email us at info@garmentdecor.com
• Click on the Live Chat Icon at the top of any page on the website.

Yes! Garment Decor is an exclusive provider of brand-name promotional gifts and promotional items, including Fossil, Adidas, Nike, Swiss Army, Bic, Cutter & Buck, Vantage, Russell, Champion, Greg Norman, Outer Banks, Munsingwear, Fruit of The Loom, Waterman, Post-It, Parker, Titleist, and much more! If you do not see the exact promotional item that you want on the website, call us at 1-855-942-7636, and we will do our best to find it for you.

In a rush? Take advantage of our 24-Hour-Rush (AKA One-Day Rush) Production, which is available on hundreds of specially designated items! You can identify products eligible for 24-hour rush service because the product page or search page will include a 24-hour rush icon by the product name. You can also browse the 24-Hour-Rush Service page, which lists all eligible products.

When you\'re in a hurry, every second counts. You can trust us to deliver your 24 Hour Rush order accurately and on time, every time!